I Visited the WORST Airport Lounge in the World! (Priority Pass DISASTER)

WOW! THIS tops my list for the WORST airport lounge in existence! Check out my video tour of the Swissport Lounge at ORD, a Priority Pass Lounge that is in SERIOUS need of an update. Click “Show More” to see Ad Disclosure, links, and additional information below.

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Normally, airport lounge access is supposed to be a nice way to escape the chaos of the terminal. However, the Swissport Lounge Chicago ORD had the exact opposite effect (I’d rather STAY in the terminal and spend money to get a real meal)!

This Swissport Lounge Chicago ORD is a Priority Pass lounge, though it’s in need of a huge makeover. Here’s everything you need to know about it…

Amenities
- Per the Priority Pass website, the Swissport Lounge at O’Hare includes: disabled access, no smoking, air conditioning, TV, refreshments, newspapers/magazines, wi-fi, and digital card accepted for entry. How’s that for a list of ‘benefits?!’ :D
- The wifi did not work during my visit, and the free wifi at Chicago O’Hare airport was incredibly slow, so I used my iPhone hotspot.
- The Swissport Lounge has NO windows…anywhere. Want to charge your devices? You’ll need to stay at the tables along the border of the lounge to (hopefully) get access to the very few outlets available. The food and beverage options were nearly all snack focused (i.e. no hot food, minimal vegetarian options, and a heavy focus on carbs / sugar) :D
- All of the furnishings are SEVERELY worn and tired. Gotta love the stained carpet and out of order restroom, too!

Hours
- The Swissport Lounge ORD opens at 7:00 AM and closes at 9:00 PM daily.
- It’s closed on Dec. 25 and Jan. 01.
- Capacity Constraints: Access may be periodically restricted due to space constraints, especially during the hours of 3:00 PM – 8:30 PM daily. This location may exceed its seating limit at certain times of the day & access is at the staff’s sole discretion. If you look at reviews online, it seems very common that Priority Pass members are turned away in the late afternoon / evening hours.

Location
- The Swissport Lounge is at Chicago O’Hare International Airport in Terminal 5.
- You’ll find it between a restaurant and a retail store. At the time of my visit, the restaurant was “Big Bowl” and the retail store was “I Love Chicago.”

Priority Pass Lounge Access
- Time: Up to 3 hours prior to departure.
- Show: Priority Pass card and boarding pass at the front desk.
- Guests: Varies by membership level.
- Children: Under 4 years old are free.
- Dress Code: Shoes required.

Big Surprise
- This Swissport Lounge Chicago ORD is actually a contract lounge used by international airlines for their premium passengers! Airlines include Air India, Alitalia (now ITA Airways), Royal Jordanian, Etihad Airways, LOT Polish Airlines, Turkish Airlines, Emirates, Finnair, and then those who enter via Priority Pass.
- More info: https://www.flychicago.com/ohare/ServicesAmenities/services/Pages/lounges.aspx

👉 Swissport Lounge ORD on Priority Pass website:
https://prioritypass.com/lounges/usa/chicago-il-o-hare-intl/ord10-swissport-lounge

👉 Swissport Lounge ORD via LoungeBuddy
https://www.loungebuddy.com/ORD/swissport-lounge-terminal-5-concourse-m-5mTKilCqDl

👉 Swissport Lounge ORD reviews (Yelp)
https://www.yelp.com/biz/swissport-lounge-chicago

🎵 Background Music: Acid Jazz by Kevin MacLeod is licensed under a Creative Commons Attribution 4.0 license. https://creativecommons.org/licenses/by/4.0/

Disclosure: This site is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as CreditCards.com. This compensation may impact how and where links appear on this site. This site does not include all financial companies or all available financial offers. The content in this video is accurate as of the posting date. Some of the offers mentioned may no longer be available. Mark Reese is not a financial advisor.

#prioritypass #airportlounge #loungelife