Crafting Exceptional Customer Experiences: Why Listening to Your Frontline Matters

Reading the room is essential...

... responding to it is even more.

Gregory Offner Jr., ARM brings transformative messages to businesses through his keynote discussions. His skills were refined by performing in piano bars.

One bar owner scolded him: "I'm not paying you to play the piano. I'm paying you to get people engaged so they stay and buy more drinks."

Do your employees know why they're getting paid?

Listen to this episode of the #LeadersAndLegacies Podcast to learn how to energize your employees.

Guest Information:

Gregory Offner is known as a globally recognized expert on performance; the Founder and CEO of Global Performance Institute; and an award winning international keynote speaker & event emcee. Gregory also spent fifteen years as an internationally renowned dueling piano bar performer, performing professionally on five of the seven continents.

As the creator of the TipJar Culture™️ Gregory helps transform the employee experience, or as he likes to say “help take the irk out of work” so that organizations and their people can consistently deliver more profitable results. His clients include organizations and associations of all sectors and sizes - from Fortune 100 corporations to local chapters of associations.

Through keynotes, workshops, and multi-day retreats, Gregory's content touches on topics like engagement, retention, purposeful performance, leadership, skill acquisition, and disruption.

Website: https://www.gregoryoffner.com/

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