British Gas advisers caught making false promises about ‘green’ boilers

British Gas advisers have been caught misleading customers with false promises about green energy in an investigation by openDemocracy.
‘Heating sales advisers’ for the company were recorded claiming that hydrogen fuel will be rolled out across the UK and that boilers sold now are capable of burning hydrogen instead of gas – neither of which is yet established. One adviser also told us that hydrogen would cut energy bills, which is untrue. And they gave misleading advice about heat pumps – including falsely claiming that they are unsuitable for four-bedroom homes.
The advisers’ claims led one expert to suggest that British Gas advisers are prioritising targets for boiler sales over giving accurate information on heat pumps, which can provide a more environmentally friendly way to heat homes by running on electricity and concentrating heat from outside for use indoors.

https://www.opendemocracy.net/en/british-gas-centrica-hydrogen-ready-boilers-green-energy-heat-pumps/

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