How AI is Shaping Customer Success: Interview with Ayman Husain, Director at Microsoft

Chris Wogu is an entrepreneur, software engineer, and podcaster. He owns a software consultancy and AI development company (Recursive House)

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Today, we have a remarkable guest joining us. Ayman Husain is the Director of Customer Success for Data, AI, and Advanced Analytics at Microsoft. With a wealth of experience in the tech industry, he's here to share invaluable insights and expertise. Get ready for an engaging conversation with our guest!

0:00 Preview
0:20 Exclusive Interview with Ayman Husain: Microsoft's Data Expert
6:08 Tech Transformation at Target: Ayman Husain's Insights
9:34 Ayman Husain: Revolutionizing Retail Tech Profitability
10:31 Success and Challenges: Ayman Husain Reflects on Roles
15:03 Microsoft's Customer Success Vision: Ayman Husain Explains
19:32 External Teams and Outcome Management
23:38 Accelerated AI Integration and Customer Change
31:38 Data Infrastructure and Market-Relevant Information
45:28 Customer Success and Change: How connected are they
46:20 Reaching Outcomes: Conversations at Different Stages
50:43 Outro