Name: Accent Masking Software Aims to Smooth Call Center Interactions
Uploaded: 2023-09-04T09:56:39+00:00
Duration: 3 min 9 s
Description: A California tech startup is using artificial intelligence, or AI, to mask the accents of call center workers to reduce discrimination, but some say diversity is being erased. Matt Dibble has the stor

10 months ago

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A California tech startup is using artificial intelligence, or AI, to mask the accents of call center workers to reduce discrimination, but some say diversity is being erased. Matt Dibble has the story.

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Accent Masking Software Aims to Smooth Call Center Interactions

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