Build Trust And Confidence In Your Sales Team

Everybody is more focused on quality and a good experience at a higher priority, rather than just revenue, which makes it really difficult to bring people on because of trust in wanting to maintain that quality.

RingCentral's a really great tool. Every single call is recorded, inbound and outbound, and we have all the text messages into a central dashboard. I have a hundred percent visibility on what happens with the team.

I'm listening to the calls and what's interesting is I can give feedback timestamped. She has visibility to the recorded calls. So I've given feedback, said, I want you to listen to this call. This, you did great. This wasn't so great. Here's how we can improve. And we've been able to make some significant improvements to keep a pulse on it and it's removed that mystery and that nerves.

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