The Power of Personal Relationships in the Cleaning Industry with Angel Shackleford * BCWA S7:E23

Meet Angel Shackleford, an inspirational entrepreneur who runs the unique and successful Buss Down Scrub Down Cleaning Services, known as BDSD.
As the hurricane, Idalia is about to hit Florida, we catch up with her on the road, in her truck for this podcast.

Remodeling the cleaning game, Angel brings a fresh approach to the industry by ensuring her clients receive an extraordinarily deep clean. Her strong bond with her clients comes from the personal connection and understanding she builds with each one of them.

Navigating life as a single mother of five, Angel has demonstrated resilience and strength in managing both her business and family. Her cleaning work goes above and beyond; a reflection of her diligent and caring nature.

In this episode, you will be able to:

Recognize the power of personal relationships and how they can elevate your cleaning business.

Understand the nuances of both residential and commercial cleaning, and how to navigate the peculiar challenges.

Grasp the importance of being prepared for the spike in cleaning demands post-storm and how to efficiently meet this demand.

Unearth the impact of fostering trust among peers in the cleaning industry, and how it contributes to mutual success.

Comprehend why delivering exceptional experiences and customizing services is vital in retaining and winning new cleaning jobs.

Learn more about the hire-to-retire program developed by Angel Shackleford to train her children in cleaning and household chores.

Check out the chef services offered by Angel's 17-year-old son and support his business.

The key moments in this episode are:
00:00:00 - Introduction,

00:02:47 - Early Beginnings and Work Ethic,

00:04:39 - Challenges and Unique Experiences,

00:08:10 - Dealing with Storms and Last-Minute Calls,

00:11:28 - Starting Out and Building Relationships,

00:13:36 - The Importance of Family in a Business,

00:14:06 - The Challenges of the Commercial Cleaning Business,

00:15:12 - Transitioning into Retirement,

00:16:33 - Collaboration and Support in the Cleaning Industry,

00:20:11 - The Personal Side of the Cleaning Business,

00:27:42 - The Importance of Personality in Business,

00:29:12 - The Absence of a Website,

00:30:36 - The Value of Feedback,

00:32:03 - Selling the Experience,

00:36:09 - Angel's Personal Bucket List,

You can reach Angel here:
https://www.linkedin.com/in/angel-shackleford-49877617/
https://www.facebook.com/AngelOverhaul/

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