SimpleBiz360 Podcast - Episode #201: DOES EMAIL-INBOX MANAGEMENT REALLY MATTER?

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Many companies thrive on being process-driven in order to succeed. However, how many businesses include email-inbox management as part of this process equation?

Cryptic communication, tardy responses, shoddy detail management, and unanswered customer questions can cripple business success, and hamper future growth. On the flip side, prompt and detailed correspondence can help companies grow by exceeding customer expectations. However, both sides of this coin rest on the shoulders of managing email activity. So, why do so few companies touch on this? Why do so many owners and managers leave such an important function up to personal preference? What do our customers think of how we manage their correspondence? Are there costly dangers to poor email-inbox management? How should we be approaching this administrative skill set, that marries up with our customer service deliverables? We hope our questions can energize quality thinking! Enjoy the show!