Feedback Report on Builderall Platform

10 months ago
14

Feedback Report :: https://JustDoAll.com

Overview:
The comments reveal several key issues and concerns with using the Builderall platform:

Difficulty navigating the platform and steep learning curve, especially for beginners. Many find the interface clunky, overwhelming, with a lack of sufficient tutorials and onboarding.
Bugs, glitches, and incomplete tools. Many tools seem buggy, unfinished, or lack key features. Pages load slowly at times. Issues with caching/updates.
Lack of trust and transparency from company. Changes to commission structure, lack of notice for changes, and unfulfilled commitments have eroded trust. Customer support seems dismissive of concerns.
Confusing naming conventions between Builderall and Cheetah. The constant rebranding causes confusion.
Mediocre customer support and training resources. Support tickets can take days, training seems disorganized and incomplete. Need better knowledge base, especially in other languages.

Key Recommendations:

Simplify interface and create better onboarding/tutorials, especially for beginners. Short videos for each tool could help tremendously.
Prioritize fixing glitches and bugs, optimize page speeds, improve infrastructure. Set concrete timelines for finishing incomplete tools.
Improve communication and transparency from company leadership. Listen to affiliate feedback, explain reasoning for changes, rebuild trust.
Consolidate naming conventions and rebranding confusion. Transition fully to one brand.
Expand knowledge base articles in multiple languages. Organize training content better, focus on thoroughness over personality. Vet quality of all training materials.
Standardize and improve customer support. Set expectations for ticket response time, give support staff tools/resources to provide complete answers faster.

Summary:
Builderall has strong potential but many users are frustrated. Focusing on the key issues around UX, bugs, trust, training, and support could go a long way in improving customer confidence and satisfaction. Incremental fixes and transparency will help rebuild engagement.

#builderall

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