Ex-@McDonalds’s Employee Says Ice Cream Machine Is Never Really Broken

Former McDonald's employee and TikToker Lorella Palmer, known as @lorellapalmer, is shedding light on her experiences working for the global fast food franchise. In a recent video, Lorella shares some intriguing insights about her time at McDonald's, addressing common misconceptions and revealing some behind-the-scenes secrets.

In the video, Lorella begins by addressing the notorious issue of the ice cream machine often being out of service. Contrary to popular belief, she explains that it's not necessarily broken. When the machine runs out of the ice cream mix for milkshakes and no one refills it, it goes into a mode called "heat treat." Exiting this mode can take a significant amount of time, causing delays in serving ice cream-based treats. Therefore, workers sometimes inform customers that the machine is broken as a way to manage expectations and let them know that it will take a while before the ice cream treats are available again.

Lorella also mentions that another reason for the ice cream machine malfunctioning could be the cleaning process, which is often time-consuming. She shares that it can take an entire shift to thoroughly clean the machine from start to finish.

Addressing customer service concerns, Lorella offers insights into the predominantly young workforce at McDonald's, noting that many employees are teenagers or young individuals who may not prioritize the job or the service they provide. Consequently, she suggests that customers should lower their expectations when it comes to food accuracy or speed of service, considering the age and experience level of the staff.

If you're curious to learn more about Lorella's experiences and the intriguing aspects of working at McDonald's, be sure to check out her TikTok videos.