Whistleblower Exposes Alleged Systemic Staffing Problems in NHS Hotline

Before pharmacies, and before GPs, NHS 111 is often the main gatekeeper into the health service – handling millions of calls a year and playing a critical role in triaging patients, from suspicions of flu to what could be the early signs of cancer. But we don’t often see through the gatekeepers’ windows.

In an exclusive interview with Byline Times, Andrew Champion, a former NHS 111 clinician, has revealed allegations of systemic problems plaguing the UK’s health service hotline. Champion worked for the Hertfordshire Urgent Care NHS 111 call centre, and his account paints a concerning picture of a service on the brink of crisis. He continues to receive constant requests for urgent staffing, seen by this paper.

https://bylinetimes.com/2023/05/26/whistleblower-exposes-alleged-systemic-staffing-problems-in-nhs-111-hotline/

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