Expert Advice On Mastering Customer Service In Hospitality | Augustus, Service Experience Specialist

Welcome to the ultimate discussion on mastering customer service and client orientation! In this video, we'll cover everything you need to know to provide exceptional customer service and keep your clients satisfied.Show more

Here is a brief intro the Expert Mr. Augustus Wee:

Augustus is a patient, empathetic, & creative service experience advocate with over 25 years of demonstrated history in creating values consistently for my hotel guests and service clients. He has also helped coach individuals to improve and develop their professional service skills to better serve their customers. He has over 15 years of hospitality training design, development, & delivery competencies in: Hospitality Services (F&B, Banquet & Event, Front Office, & Housekeeping), Customer Service Experience and Professional Service Specialist Development.

Augustus is an internship mentor since 2010. Partnered with several service organizations to host students he trained, coached & mentored to establish Service Mindset, identify Strengths & Weaknesses, build Confidence, impart Service Skills, impart F&B, Front Services, & Housekeeping Technical Skills, map out their Career Path & Progression Plans. In 2018, Augustus designed, developed & delivered the Diploma in Hospitality Management, Touchstone International Institute, and in 2008, he streamlined TCA consultancy & training process in ISO audit, SDH-Corporate Academy.

We'll start by discussing the importance of customer service and how it can impact your business success. Then, we'll dive into the key elements of client orientation, including communication skills, empathy, problem-solving, and going above and beyond to exceed expectations.

You'll also learn about common customer service mistakes to avoid, as well as tips for handling difficult customers and situations. Plus, we'll share real-life examples of companies that have excelled in customer service and how you can apply their strategies to your own business.

By the end of this video, you'll have the knowledge and skills to become a customer service master and provide outstanding client orientation. So, if you're ready to take your customer service to the next level, let's get started!

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