Power Virtual Agents – Building a Ticket Status Bot for ServiceNow

This video will show you how to leverage Power Virtual Agents to create bot that can check the status of an incident or help desk ticket in ServiceNow

Adaptive Card used in video:
https://1drv.ms/t/s!Aqfm0MeR05KT84JmHDHidt51-neiww?e=xwtAvr

ServiceNow Developer Site to get your own Personal Developer Instance:
https://developer.servicenow.com/

ServiceNow Query Reference:
https://docs.servicenow.com/en-US/bundle/tokyo-platform-user-interface/page/use/common-ui-elements/reference/r_OpAvailableFiltersQueries.html

Power Automate ServiceNow Connector Docs:
https://learn.microsoft.com/en-us/connectors/service-now/

Signup for Trial Power Virtual Agents:
https://aka.ms/TryPVA

Adaptive Cards Designer:
https://adaptivecards.io/designer

YAML file for the topic: (You can just copy and paste this into your topic to get the full solution, but will need to create your own Power Automate Flow)
https://1drv.ms/t/s!Aqfm0MeR05KT84Jn6l9De_8rx86IAA?e=jC075N