The New Normal: Navigating the Growing Sensitivity of Gen Z in the Workplace

In recent years, Gen Z employees have been making their mark on the workplace. As the oldest members of this generation are only 26 years old, they are already changing what it means to shop, live, and work in America in six key ways. According to a recent survey by ResumeBuilder, 74% of managers find Gen Z more difficult to work with than other generations. Of those managers who felt this way, 12% reported having to fire a Gen Z employee in their first week on the job.

The reasons cited for this difficulty in working with Gen Z range from a lack of effort and productivity to a tendency to be easily offended. Some managers prefer to work with Millennials or Gen X employees because they believe they are more productive. About 64% of managers who found Gen Z difficult to work with said they would rather work with Gen X or Millennial workers.

ResumeBuilder’s chief career advisor, Stacie Haller, suggests that the pandemic has further exacerbated challenges around areas like communication and work style. She recommends that hiring managers should be aware that Gen Z employees may need more training when it comes to professional skills. As a result of remote work and education, communication skills may not develop as well, and people tend to work more independently.

While Gen Z employees can be highly innovative and adaptable, they can struggle with effective communication. According to Adam Garfield, marketing director at Hairbro, while they are proficient in using digital communication tools, they may lack some of the interpersonal skills required for face-to-face interactions.

However, it is important to recognize that Gen Z employees are already a significant force in the workplace. They represent about 25% of the world's population and $7 trillion in purchasing influence, and by 2025, they will comprise 27% of the workforce. As with any new generation entering the workforce, it will take time to adapt to their unique challenges and capitalize on their strengths.

Employers who can provide the right training and support are likely to see the benefits of hiring this talented group of young workers. Gen Z employees bring valuable skills such as adaptability, technological proficiency, and a fresh perspective. It is up to employers to recognize their potential and provide the necessary training and support to help them thrive in the workplace.