Why Tech Companies Struggle Without Leadership Buy-In

In this video, we discuss the importance of leadership buy-in for the success of tech companies. Whether it's the CEO, founder, or president, if they don't believe in a certain strategy or approach, it's unlikely to work. We explore why getting leadership to take things seriously and allocate budget can be a challenge, and why simply relying on the right product or tearing through employees won't solve the problem. Join us as we delve into the issues that arise when companies prioritize sales or product development at the expense of training and development, and why this can ultimately hurt the company in the long run.

Watch the full episode "Contact Center Journeys Ep3 | Dan McCann from Symtrain" https://youtu.be/5TM58vTlAcY

Dan McCann
CEO & Chief Learning Officer at symtrain
💼 LinkedIn https://www.linkedin.com/in/dan-mccann-24172a1/

Fred Stacey
Passionate about the contact center industry that has given me so much!
💼 LinkedIn https://www.linkedin.com/in/fredstaceyaincx/

Aarde Cosseboom
Contact Center & Customer Experience Advisor | Public Speaker | Podcast Host | Published Author | 3X Founder
💼 LinkedIn https://www.linkedin.com/in/aarde-cosseboom/

Jason Cutter
Filling the world with Authentic Persuaders
💼 LinkedIn https://www.linkedin.com/in/jascut/

ABOUT CONTACT CENTER JOURNEYS
The intent of Contact Center Journeys (Formerly Origins and Journeys) is to inspire the next generation of contact center and CX professionals to find their path within our industry. The best way to do this, in our opinion, is to share the stories of inspiring people who have come up through many different paths. These individuals found a path to how they define success and now are willing to share it with all of us.

We also felt it was critical to bring more value than just the origin stories of ourselves and our guests since we already have your attention. So, we keep our guests on longer and spend time after the origin story in every episode to discuss pertinent topics and insights that impact our industry.

We hope you find as much value from Contact Center Journeys as we do in sharing these stories and discussions with you.

Please subscribe the get notified of our new episode releases and leave any comments or message us on LinkedIn.

#contactcenter
#techcompany
#shorts