Customer Service in a Digital world

📣 Did you know that customer service has become a big part of social media?
🤝 Companies can now directly respond to customer complaints or requests on platforms like Facebook, Twitter, and Instagram! According to Microsoft's Global State of Customer Service report, 54% of customers have more favorable views of companies that respond to their concerns on social media.
🌟 So, it's essential for businesses to value the importance of responding to posts promptly. To speed up response time, companies may want to consider investing in a chatbot or creating a customer service knowledge base.
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