How to report problems to PLDT (other ways)

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PLDT App Review
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Alternative ways to contact PLDT 177
PLDT is still having problems with their customer service. Without even an email, PLDT did not even told us how to report problems to them. It is very sad that, It seems PLDT don’t even know how important technical support to a business. It seems they do not even care in giving us a decent service. In light of the problem we are facing I compiled a list on how to report PLDT 177 Enterprise.

Tip 1

Dial 177

Up to the making of this guide there is still no answer and PLDT is referring us to their website. I remember when I ask PLDT why PLDT enterprise is more expensive than home. They answered me that it is because of the technical support. I assume that we are paying for the technical support so where is it now. Maybe we are entitle for a rebate since we pay for the service and PLDT has yet to give it.

Tip 2

Email

I tried to email PLDT Enterprise. A machine answered me and told me to go to the link.
Tip 3

PLDT Alpha Care website

Do not use Firefox to open this website. You’ll not be able to input your telephone number use chrome instead. What I encountered here is I cannot use my Service ID number. It also doesn’t help that the example PLDT use to see where the Service ID number is located uses an old Billing Statement. PLDT did not even update the picture.

Tip 4

PLDT Chat feature

This one is just blank.
Tip 5

PLDT 177 app

This app suppose to be use as an alternative in reporting concern with PLDT. You can download this from Google Play. Last year I tried to use this but I can get this app to work. Now I giving this app another chance, one year in, still some features are not implemented. The app is still won’t accept my Service ID. To think such important information should be included in the bill.
Tip 6

Twitter

Use twitter to contact. Previously I used twitter but after a while they stop responding.

Tip 7
PLDT office

Last resort is go to the PLDT office directly. It would help if you bring some evidence of the problem. Make sure to apply rebate also.Tip 7
PLDT office

Last resort is go to the PLDT office directly. It would help if you bring some evidence of the problem. Make sure to apply rebate also.

PLDT Enterprise
177

Email
ALPHACare@pldt.com.ph
smecare@pldt.com.ph

PLDT website
http://www.pldtalpha.com/
http://smenation.com.ph/

Twitter
@PLDT_Cares

Note:

Among all this method twitter is the only who answered. I'll update is they tried to do something. Save the conversation because it can be later use as an evidence for rebate.

#pldt
#report
#problem