The Importance of Learning and Development in Call Centers and Sales Teams

In this video, we'll discuss the critical role that learning and development play in call centers and sales teams. We'll explore how some companies take it seriously and make it a priority, like Transparent BPO out of Belize, which has a whole team dedicated to learning and development that reports directly to the CEO. They offer after-hours and weekend programs for employees who want to become managers, and those who pass can potentially be in line for a promotion. On the other hand, many companies don't give learning and development the attention it deserves, leading to high turnover and a lack of understanding of their role in the overall operation. Join us as we dive deeper into this topic and share our insights on how companies can improve their approach to learning and development.

Watch the full episode "Contact Center Journeys Ep3 | Dan McCann from Symtrain" https://youtu.be/5TM58vTlAcY

Dan McCann
CEO & Chief Learning Officer at symtrain
💼 LinkedIn https://www.linkedin.com/in/dan-mccann-24172a1/

Fred Stacey
Passionate about the contact center industry that has given me so much!
💼 LinkedIn https://www.linkedin.com/in/fredstaceyaincx/

Aarde Cosseboom
Contact Center & Customer Experience Advisor | Public Speaker | Podcast Host | Published Author | 3X Founder
💼 LinkedIn https://www.linkedin.com/in/aarde-cosseboom/

Jason Cutter
Filling the world with Authentic Persuaders
💼 LinkedIn https://www.linkedin.com/in/jascut/

ABOUT CONTACT CENTER JOURNEYS
The intent of Contact Center Journeys (Formerly Origins and Journeys) is to inspire the next generation of contact center and CX professionals to find their path within our industry. The best way to do this, in our opinion, is to share the stories of inspiring people who have come up through many different paths. These individuals found a path to how they define success and now are willing to share it with all of us.

We also felt it was critical to bring more value than just the origin stories of ourselves and our guests since we already have your attention. So, we keep our guests on longer and spend time after the origin story in every episode to discuss pertinent topics and insights that impact our industry.

We hope you find as much value from Contact Center Journeys as we do in sharing these stories and discussions with you.

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