British Gas undercover- Debt agents breaking into vulnerable people's homes Times Investigation

The Times and The Sunday Times
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The Times has been investigating how British Gas and other major energy firms are treating vulnerable customers during the cost of living crisis. While British Gas claims it helps families facing financial difficulties, there have been reports of aggressive debt collection tactics, including breaking into vulnerable people’s homes and forcing them onto pay-as-you-go meters. As a result, some families say they have been left for periods without any heating or electricity.