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PART ONE :
Fundamental Techniques in Handling People
(0:14:42) Chapter 1: “If You Want to Gather Honey, Don’t Kick Over the Beehive”
(0:44:33) Chapter 2: The Big Secret of Dealing with People
(1:11:25) Chapter 3: “He Who Can Do This Has the Whole World with Him. He Who Cannot Walks a Lonely Way”

PART TWO :
Six Ways to Make People Like You
(1:45:52) Chapter 1: Do This and You’ll Be Welcome Anywhere
(2:10:31) Chapter 2: A Simple Way to Make a Good First Impression
(2:25:26) Chapter 3: If You Don’t Do This, You Are Headed for Trouble
(2:42:17) Chapter 4: An Easy Way to Become a Good Conversationalist
(3:00:28) Chapter 5: How to Interest People
(3:08:37) Chapter 6: How to Make People Like You Instantly

PART THREE :
How to Win People to Your Way of Thinking
(3:32:45) Chapter 1: You Can’t Win an Argument
(3:46:04) Chapter 2: A Sure Way of Making Enemies—and How to Avoid It
(4:08:43) Chapter 3: If You’re Wrong, Admit It
(4:24:08) Chapter 4: A Drop of Honey
(4:41:13) Chapter 5: The Secret of Socrates
(4:52:20) Chapter 6: The Safety Valve in Handling Complaints
(5:01:48) Chapter 7: How to Get Cooperation
(5:12:19) Chapter 8: A Formula That Will Work Wonders for You
(5:22:35) Chapter 9: What Everybody Wants
(5:37:36) Chapter 10: An Appeal That Everybody Likes
(5:47:22) Chapter 11: The Movies Do It. TV Does It. Why Don’t You Do It?
(5:55:20) Chapter 12: When Nothing Else Works, Try This

PART FOUR :
Be a Leader: How to Change People Without Giving Offense or Arousing Resentment
(6:02:43) Chapter 1: If You Must Find Fault, This Is the Way to Begin
(6:13:40) Chapter 2: How to Criticize and Not Be Hated for It
(6:21:04) Chapter 3: Talk About Your Own Mistakes First
(6:29:50) Chapter 4: No One Likes to Take Orders
(6:33:57) Chapter 5: Let the Other Person Save Face
(6:40:24) Chapter 6: How to Spur People On to Success
(6:50:19) Chapter 7: Give a Dog a Good Name
(6:58:28) Chapter 8: Make the Fault Seem Easy to Correct
(::) Chapter 9: Making People Glad to Do What You Want