PATIENT CENTERED CARE! Differentiation & Growth

Patient-centered value-based care = differentiation and growth

What’s the difference between patient-centered care and the patient experience or in-clinic experience. The in-clinic patient experience is a component of patient-centered care.

Patient-centered care can be defined as “providing care that is respectful of and responsive to individual patient preferences, needs, and values and ensuring that patient values guide all clinical decisions” Knowing your patients and creating an in-clinic environement that supports a patient-centered approach is how you differentiate from other clinics, increase patient satisfaction which increases referrals - a major factor in growth.

There are 7 dimensions of patient-centered care.
The 7 dimensions of “patient-centered Care” as defined by the picker institute
1. Respect for patients’ values, preferences and expressed needs
Involve patients in decision-making, recognizing they are individuals with their own unique values and preferences. Treat patients with dignity, respect and sensitivity to his/her cultural values and autonomy.
2. Coordination and integration of care
During focus groups, patients expressed feeling vulnerable and powerless in the face of illness. Proper coordination of care can alleviate those feelings. Patients identified three areas in which care coordination can reduce feelings of vulnerability:
Coordination of clinical care
Coordination of ancillary and support services
Coordination of front-line patient care
3. Information and education
In interviews, patients expressed their worries that they were not being completely informed about their condition or prognosis. To counter this fear, hospitals can focus on three kinds of communication:
Information on clinical status, progress and prognosis
Information on processes of care
Information to facilitate autonomy, self-care and health promotion