Call handler – Part work from home/Part London Bridge – £9.50ph Permanent London
My client is one of UK’s leading health companies looking for a Call Handler to join their team.
The role is mainly home based, working from their head office 1 day a week.
Call Handler
The main role of a call handler will be to answer incoming calls and to convert sales.
Job Responsibilities:
• Answering incoming calls (~10-15 per hour).
• To reach conversion rate goals / target set.
• To have a good knowledge of the services we offer & to know where to find this information.
• To communicate across the teams as well as with doctors and other departments.
• To deal with incoming complaints & follow complaints procedure.
• Booking patients in & take payments over the phone.
• Feedback common call themes and suggest improvements.
• Complete call handling wrap up activities (organising referrals, enquiring with doctors, requesting prescriptions etc)
• To be proactive and follow up on tasks from phone calls as quickly and efficiently as possible.
Applicant Requirements:
• Experience in a call centre setting – answering calls, handling enquires, logging call outcomes in contact management system, completing required call admin.
• Must be well spoken and confident on the phone.
• To be proactive and work well independently.
Fulltime – Mon – Fri
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