3 years ago

0:00 - Intro
1:45 - How To Watch This Class
2:48 - #1 Never criticize, condemn or complain
4:13 - #2 Give honest and sincere appreciation
5:54 - #3 Arouse in the other person an eager want
7:58 - #4 Become genuinely interested in other people
9:19 - #5 Smile
11:11 - #6 Remember their name
13:01 - #7 Be a good listener
15:23 - #8 Talk in terms of their interests
17:18 - #9 Make them feel important
18:32 - #10 How to win an argument
20:28 - #11 Never say "You're Wrong"
22:12 - #12 Admit your wrongdoings
23:53 - #13 Begin in a friendly way
25:39 - #14 Get them saying yes immediately
27:33 - #15 Let them do a great deal of the talking
29:26 - #16 Let them feel that the idea is theirs
30:42 - #17 See things from their point of view
31:59 - #18 Be sympathetic
34:01 - #19 Appeal to their nobler motives
35:30 - #20 Dramatise your ideas
37:17 - #21 Throw down a challenge
40:13 - #22 Begin with praise
41:28 - #23 Call attention to their mistakes indirectly
44:46 - #24 Talk about your own mistakes first.
46:14 - #25 Ask questions instead of giving direct orders
48:25 - #26 Let them save face
49:45 - #27 Praise every improvement
51:38 - #28 Give them a fine reputation to live up to
53:05 - #29 Use encouragement
55:15 - #30 Make them happy to do what you ask
56:51 - Wrapping Up