How De-Escalate Conflict & Calm an Angry Person in 90 Seconds or Less | DTH Podcast

Recent discoveries in brain science have revealed the underlying processes of how we can regulate our emotions and calm down in seconds without losing our composure. Now these same skill can also calm volatile, difficult people in literally seconds. Show more

Conflicts and emotionally intense situations can often activate our sympathetic nervous systems and trigger the fight, flight or freeze response as well as shut down our prefrontal cortex, inhibiting the brain from processing affect into emotion, which causes reactive and aggressive behavior.

Today on DTH we’ll be learning how de-escalate conflict and intense emotional situations calming an angry person in 90 seconds or less and shift the energy to problem solving.

You'll walk away from this episode with a tools and strategy's to use when dealing with someone who is triggered or angry to bring them back to calm that you can use at work, with your children, in your personal relationships, and more.

My guest joining me today is Doug Noll. He is an award-winning author, teacher, trainer, and attorney-mediator who has mediated thousands of conflicts internationally helping people resolve deep interpersonal and ideological conflicts.

He is also the co-founder of Prison of Peace, and creator of the Noll Affect Labeling System. And today we are going to be discussing his fourth book De-Escalate: How to Calm an Angry Person in 90 Seconds or Less.

We’ll be discussing:
1. Why we are 98% emotional and only 2% rational

2. The science behind the Noll Affect Labeling system and what happens physiologically in our brains when using it

3. Some of the biggest mistakes that people make when trying to resolve a conflict

4. Why emotional invalidation is the first deadly sin

5. The foundational skill of Noll Affect Labeling system and the 3 step process

6. The 6 layers of emotions and how we use them when solving conflicts

7. What listening others into existence means

8. Why Active Listening, the “I feel statements” don’t work when resolving conflicts

9. Where do we want to be emotionally when engaging with angry people

10. Emotional intelligence vs emotional competence. The difference between the two and why the difference is crucial

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Contact Doug Noll & learn how to De-escalate Conflict:

https://dougnoll.co/discovering-true-health

Website: www.dougnoll.com
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Facebook: @DouglasNoll
Twitter: @Dougnoll

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