Horrible Customer Service Experience: A must listen for every artist, graphic designer & illustrator

A MUST-LISTEN FOR EVERY ARTIST, ILLUSTRATOR AND GRAPHIC DESIGNER!

Source:
https://www.podbean.com/eau/pb-f3yq9-12e4f9b

Jules, Rachel, and Stephanie discuss the importance of retreats and traveling and the impact they have had on their work. 
If you have a question you'd like us to discuss feel free to  email us at hello@artistssoar.com
Jules, Rachel, and Stephanie discuss a terrible experience where Julie was locked out of her Adobe Profile because a hacker got into her account and changed her password.  The lack of customer support from Adobe led to a number of discoveries we discuss. 
If you have a question you'd like us to discuss feel free to  email us at hello@artistssoar.com
Key talking points: 
DO NOT KEEP YOUR FILES ONLY ON THE CLOUD.
Save your images in 3 different places: 
Backup to hard drive (like an SSD Portable)
Another hard drive in a separate location
And a cloud-based backup service.

Save PSD files as TIFs.
Save Illustrator files as EPS files.
Enable 2 Factor Authentication for all of your cloud-based systems.
We'd love to hear about your experiences with terrible customer service and what you learned from the situation, email us at hello@artistssoar.com 
Rise with us! On Artists Soar!
Resources Mentioned
Art Business Checklist and Video Guide- make your lives easier as you define your art business.
10 Tips to Keep Your Electronic Files Organized
SSD Portable
Adobe's 2-Factor Authentication.
Our Websites and Shops
Stephanie:  https://www.stephanieweaverartist.com/
https://www.etsy.com/shop/artfurpaws
 
Julie:  https://www.juliemstudios.com/
https://www.etsy.com/shop/peacockblueart
 
Rachel:  https://bubblybibbly.com/ 
https://www.etsy.com/shop/BBStudioShop 
https://www.etsy.com/shop/mothersrecipes
 
Got a Listener Question? 
Email us at: hello@artistssoar.com