Don't Be a Dodgy Dealer! - Do This | Customer Complaints
1 year ago
9
The most important part of handling a customer complaint at your dealership is to....document it! It's quite normal for things to pop up now and then, when customers buy a used car from you. Handling their grievances is just as important as closing a sale. Nobody wants an unhappy customer, and documenting how you remedied the situation is crucial. Check out this video!
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