"The one statistic that matters most is if the customer comes back" - Shep Hyken

Meet Shep Hyken! he is the CAO (Chief Amazement Officer) of Shepard Presentations.

As a customer service and experience expert and keynote speaker, Shep works with companies that want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.

When you hire Shep to present a customer service or customer experience speech, your audience will leave with tools, ideas and concepts that they can put to use immediately. Shep combines important information with an entertaining and engaging style to create exciting programs for his audiences. Shep promises to deliver one of the most exciting and memorable speeches you and your audience will ever experience!

https://hyken.com/

Everything you'll ever need to know about Laban Ditchburn is found here (including his amazing book Bet on You).
https://linktr.ee/LabanDitchburn

Everything you'll ever need to know about Laban Ditchburn is found here (including his amazing book Bet on You).
https://linktr.ee/LabanDitchburn