Process restructuring and continuous improvement
and basic principles of process restructuring
KBSI's BPR implementation framework 2) Multi-layer BPR
implementation framework 4. Steps for BPR implementation 1)
Initiation of BPR project 2) Development of change plan 3)
Establishment of project team 4) Analysis of target processes 5)
Redesign of target processes 6) Implementation of new design 7)
Continuous improvement 8) Restart Chapter 22 Knowledge Management
22.1 Knowledge Management Overview Explicit knowledge
(Know-What, Know-Why) and tacit knowledge (Know-How, Know-Who)
Functions of Knowledge Management: Externalisation: acquiring
knowledge from outside and organising it according to certain
classifications Internalisation: refers to the transfer of
knowledge and extracting knowledge from outside Mediation: finding
the best source of knowledge Cognition: the following three
functions acquire knowledge to be applied Concepts and
connotations of Knowledge Management: 1) Knowledge management
refers to the process of creating, acquiring and using knowledge
in order to enhance organisational performance.
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