Brainstorming method and Delphi method.

Benchmarking targeting method 21.3 Business Process Reengineering 1. Definition of Business Process Reengineering Generally speaking, business processes are divided into three categories: management processes, operational processes and support processes. Management process: refers to the process generated by the overall objectives and business strategies of the enterprise; operation process: directly related to meeting the needs of external customers; support process: to ensure the smooth implementation of the operation process, in terms of capital, manpower, equipment management information and information system support of various activities.