Process restructuring and continuous improvement

Functions of Knowledge Management: Externalisation: acquiring knowledge from outside and organising it according to certain classifications Internalisation: refers to the transfer of knowledge and extracting knowledge from outside Mediation: finding the best source of knowledge Cognition: the following three functions acquire knowledge to be applied Concepts and connotations of Knowledge Management: 1) Knowledge management refers to the process of creating, acquiring and using knowledge in order to enhance organisational performance.