GameStop Is In Serious Trouble...

GameStop is facing a lawsuit that alleges it secretly records and transcribes conversations held between customers and its support chat.

A newly filed lawsuit alleges that GameStop is secretly recording, transcribing, and sharing private data of customer conversations with its support chat for marketing purposes. In doing so without the customer's consent, GameStop is violating several privacy laws within the United States.

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Further, as first reported by Bloomberg Law, GameStop has allegedly violated the California Invasion of Privacy Act (CIPA) which prohibits the creation of transcripts based on a website's visitors without obtaining prior consent. Generally speaking, adhering to the law is rather straightforward as many websites will notify visitors of the possibility of any such recordings, but GameStop's website does not allegedly do this either.

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