VMblog Expert Interview, John Egan of Kintaba - Incident Management Platform

In this episode of the VMblog Expert Video Interview Series, we spoke with John Egan, CEO and co-founder of Kintaba, the incident management platform built by ex-Facebook engineers.

Quick background. Kintaba takes the work out of incident management discipline. Helping you quickly contact the right people, work the problem as a group, write your postmortem, schedule and track your reviews, and then store all your historical data in an easy to access data system.

Watch this video interview to learn more as Egan explains more about the company and why he started it. The company takes an approach to incident management after lessons learned while working at Facebook and other large organizations. Egan goes into specifics to help define and explain the differences between incident management and incident response. We talk about metrics such as SLAs, SLOs and mean time to resolution (MTTR) and how these metrics help measure a team's response to a major outage. Egan also explains their newly launched Automations, a new feature that helps teams automate decision-making during major incidents and outages. Kintaba's Automations manages looping in the right people at the right moment, freeing response teams to focus on resolving the problem versus "managing" the incident.

Find out more about Kintaba at their website: https://www.kintaba.com

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