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Short video showing you how to update your location in the ServiceNow Service Portal.

Short vid showing you how to update your company from the profile page on the ServiceNow Service Portal.

Short video showing you how to update your department when you are on the ServiceNow Service Portal.

Quick video that shows you how to update your job title in the ServiceNow Service Portal.

A short vid showing you how to update your picture via the Service Portal in ServiceNow.

Short video showing you how to find a request you submitted on the Service Portal in ServiceNow.

If you are a user and want to find an incident you have submitted in ServiceNow, you can do so through the Service Portal Request menu item.

Short video showing you how to access the Knowledge base on the Service Portal in ServiceNow.

A short video on how to request something in the Service Portal on ServiceNow. Keep in mind this is the out-of-the-box view. Your portal may look a bit different.

Keep in mind this is for those that are using out-of-the-box functionality. Some Service Portals are fairly customized and yours may look different. However, almost all of them have some type of Get Help or Submit Incident type of header on the main page.

You can get to the ServiceNow Service Portal externally as long as you know what the URL language is. Out of the box, the letters 'sp' are denoted as the service portal and you can use that to get there from a blank browser page.

This is a quick vid that shows you how to get to the Service Portal from inside ServiceNow.

Sometimes, you may have long running transactions within ServiceNow that are causing performance problems. One of the best ways to fix that is to find the transaction and kill it. This vid shows you how to get to them.

Per ServiceNow, You can add companies that represent vendors, manufacturers, or customers with whom you do business. These companies provide a way to categorize users, groups, and assets. This is a quick vid to show you how to create one.

There are two ways to view attachments in ServiceNow. You can view them in browser or download them. The former is a higher security risk due to client-side scripting attacks. Downloading is safer and only alters the user experience by a little. The default mode is set to always download them.

Sometimes you might want to prevent certain file extensions from being uploaded to ServiceNow. You can do that here in this property. Per ServiceNow, Use this property to improve security by preventing users from uploading harmful files, such as viruses, as attachments. Also, this capability can prevent the use of incompatible filetypes. For example, Internet Explorer does not support icons in .png format. This property does not restrict files based on the actual file type, but only based on the extension.

You might need to change the file size limitation on attachments in ServiceNow. To do that, check out this vid. You must be an Admin to perform this action. Location: System Properties - Security - Attachment Limits and Behavior - Maximum file attachment size in megabytes.

Short vid showing you how to increase the number of attachments that display at the top of a form in ServiceNow. Incidents, changes, problems, requests, etc.. You need to be an admin.

Quick vid showing you how to change the border color for UI16 in ServiceNow. You must be an Admin to do this.

Quick vid showing you how to change the color for unselected navigation tabs and favorite icon colors in ServiceNow. Also shows what selected colors look like in comparison.

Quick vid showing you show to change the color of the navigation tab icon in ServiceNow.

Quick vid showing you how to change the navigation separator color in ServiceNow. Must be an admin or have rights to Basic Configuration UI16 to be able to do this.

Short vid showing you how to change the color on your navigation tab background in ServiceNow. You must be an admin to do this.

Quick vid showing you how to change the module text color in ServiceNow. This is a global setting that Administrators can adjust.

Quick vid showing you how to change colors on the navigation header and footer in ServiceNow.