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    Living in your customer's world - real example.

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    When it's time to fire your customers - Rossmann reads Yelp reviews.

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  3. HOW TO CALL EBAY CUSTOMER SERVICE

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    Samsung announces self-repair program: surprise, it's trash.

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    Don't run a groupon for your repair business.

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  6. Ebay customer service has the seller's backs!

    Ebay customer service has the seller's backs!

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  7. NYC Doctor fined $100,000 for fake reviews thanks to @fakereviewwatch

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  9. Salesmanship part 2 - Don't be NEEDY just because you're a salesman!

    Salesmanship part 2 - Don't be NEEDY just because you're a salesman!

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  10. Purism wants me to DELETE my video exposing their refund scam & delay tactic - answer is NO!

    Purism wants me to DELETE my video exposing their refund scam & delay tactic - answer is NO!

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  11. Apple store unionizing? Louis Rossmann chimes in

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  14. Tesla voyeur employees spy on customers - these creeps should lose their jobs

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  15. Groupon and what it can do for you repair business.

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  16. Asrock should be fined for breaking the law

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  17. You broke it - professional iPhone & laptop repair customer service. Part 2

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  18. You broke it - professional iPhone & laptop repair customer service. Part 1

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  20. Poor man's confidence - why arrogance is poisonous.

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  22. How to advertise your new repair business

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  23. The FTC FAILS at their job - companies break the law regularly w/ NO CONSEQUENCES!

    The FTC FAILS at their job - companies break the law regularly w/ NO CONSEQUENCES!

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