Timeless Business Tools

Timeless Business Tools

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    Does your company unnecessarily charge customers for mistakes you make? OMOQ #91
    0:59

    Does your company unnecessarily charge customers for mistakes you make? OMOQ #91

     5  views
    Is your company proactive or reactive? OMOQ #90
    0:58

    Is your company proactive or reactive? OMOQ #90

     19  views
    Are you leading by example? OMOQ #89
    0:55

    Are you leading by example? OMOQ #89

     3  views
    Is your entire company grabbing the oars and rowing in the customer advocate boat? OMOQ #88
    0:57

    Is your entire company grabbing the oars and rowing in the customer advocate boat? OMOQ #88

     14  views
    Will your service and product quality defend your price? OMOQ #87
    1:00

    Will your service and product quality defend your price? OMOQ #87

     12  views
    Is your company avoiding the catastrophic dangers of scheming and scamming customers? OMOQ #86
    0:57

    Is your company avoiding the catastrophic dangers of scheming and scamming customers? OMOQ #86

     10  views
    Do you choose to avoid managing tough business situations by finding the easy way out? OMOQ #85
    0:57

    Do you choose to avoid managing tough business situations by finding the easy way out? OMOQ #85

     7  views
    Does your company set up contingency plans to manage various business curveballs? OMOQ #84
    0:59

    Does your company set up contingency plans to manage various business curveballs? OMOQ #84

     15  views 1 comment
    Are customers receiving heartfelt apologies when they are warranted? OMOQ #83
    1:00

    Are customers receiving heartfelt apologies when they are warranted? OMOQ #83

     6  views 1 comment
    Is your company trying to manage things that are not being measured OMOQ #82
    0:48

    Is your company trying to manage things that are not being measured OMOQ #82

     15  views
    Are you creating customer confusion by casually using unfamiliar acronyms? OMOQ #81
    0:59

    Are you creating customer confusion by casually using unfamiliar acronyms? OMOQ #81

     12  views
    How to prevent the OCTOPUS EFFECT from destroying your company? OMOQ #80
    0:53

    How to prevent the OCTOPUS EFFECT from destroying your company? OMOQ #80

     8  views
    Do your customers know the benefits of using your products and services? OMOQ #79
    1:00

    Do your customers know the benefits of using your products and services? OMOQ #79

     13  views
    How does your company define the customer experience? OMOQ #78
    0:59

    How does your company define the customer experience? OMOQ #78

     11  views
    Is your company recognizing the gold nuggets found in customer complaints? OMOQ #77
    0:52

    Is your company recognizing the gold nuggets found in customer complaints? OMOQ #77

     9  views
    What tools does your company use to help customers sell silently? OMOQ #76
    0:57

    What tools does your company use to help customers sell silently? OMOQ #76

     15  views
    How can companies create more AHA moments for customers? OMOQ #75
    0:58

    How can companies create more AHA moments for customers? OMOQ #75

     12  views
    Does your company ever examine how customer perceptions can become customer realities? OMOQ #74
    0:56

    Does your company ever examine how customer perceptions can become customer realities? OMOQ #74

     6  views
    Is your company processing and returning all customer voice mails? OMOQ #73
    0:55

    Is your company processing and returning all customer voice mails? OMOQ #73

     4  views 1 comment
    Would customers describe your company as a CANDO, or CAN’T DO business? OMOQ #72
    0:59

    Would customers describe your company as a CANDO, or CAN’T DO business? OMOQ #72

     19  views
    Does your company manage by looking at mirrors, or by looking through windows? OMOQ #71
    0:56

    Does your company manage by looking at mirrors, or by looking through windows? OMOQ #71

     6  views
    Do you still provide quality service even after you got paid for the job? OMOQ #70
    0:59

    Do you still provide quality service even after you got paid for the job? OMOQ #70

     4  views
    Is it time for your organization to purge some stinkin thinkin? OMOQ #69
    0:53

    Is it time for your organization to purge some stinkin thinkin? OMOQ #69

     20  views
    How do brevity and simplicity fit into your service deliverables? OMOQ #68
    0:57

    How do brevity and simplicity fit into your service deliverables? OMOQ #68

     9  views
    Do you routinely delegate tasks without teaching and training the skill set? OMOQ #67
    0:55

    Do you routinely delegate tasks without teaching and training the skill set? OMOQ #67

     10  views
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