From Chick-fil-A Wisdom to CEO Legacy, Bill’s Servant Leadership Journey

“If you take care of the people, the profits will follow.”

What does it truly mean to lead with a servant’s heart? In this powerful conversation, Steve Ramona sits down with Bill, a retired CEO who refuses to stop serving. Though “retired,” Bill continues shaping leaders worldwide through his work with CEO Zones, blending decades of hard-earned wisdom with humility, loyalty, and purpose.

From his early military service to his time at Chick-fil-A with founder Truett Cathy, Bill’s story is packed with life-altering moments that reveal the true nature of servant leadership. He shares the quiet power of leaders who teach without shaming, the courage it takes to put people before profits, and why culture and execution are the bedrock of lasting success.

This episode will move you with its honesty. Bill opens up about the personal cost of chasing achievement, the hard-won lessons about balancing family with leadership, and his desire to leave a legacy rooted in loyalty and love. You’ll hear how his passion for youth leadership, his mantra of culture–execution–optimization, and his belief in divine appointments continue to shape his work and impact generations.