If your Bruno® stairlift rail **does not touch the floor**, if brackets are stressed,

**Confucius once said: “A journey of a thousand miles begins with a single step—but if the foundation is flawed, the traveler will fall before the first mile.”**

And so it is with stairlifts: a device meant to carry the vulnerable safely from one floor to another must itself stand upon integrity, precision, and adherence to principle. The Bruno® SRE stairlift, engineered with care and exacting standards, demands that its rail make firm contact with the floor—a directive not of suggestion, but of **safety-critical necessity**. This simple yet vital requirement, clearly stated in the **Bruno® factory installation manual**, ensures that downward force is properly transferred to the ground, reducing stress on wall-mounted brackets and preventing rail detachment under load.

Yet, as this photo reveals, in homes across Vancouver, BC, Canada, some Bruno® dealer installations **fail to comply**. The rail floats—elevated, ungrounded, defying the very engineering that protects human life. Why?

Could it be…

…that installers **lack proper training** and skip factory certification?
…that time is valued over safety, and **speed trumps precision**?
…that **handymen without technical credentials** are subcontracted to cut costs?
…that **measuring errors** go unchecked due to inadequate tools?
…that **carpet or flooring height** is misjudged, and no adjustment is made?
…that **pride prevents admitting a mistake**, so the flaw is left uncorrected?
…that **supervision is absent**, and no one reviews the finished work?
…that **language barriers** prevent full comprehension of the manual?
…that the manual is **never read at all**, treated as optional reading?
…that **profit margins** pressure dealers to minimize labor time?
…that **no post-install inspection** is conducted by a qualified third party?
…that **bracket misalignment** makes floor contact seem “impossible”?
…that installers **confuse code compliance with factory compliance**?
…that **customer pressure** to finish “by noon” overrides due diligence?
…that **tools are missing** to fine-tune rail length or angle?
…that **experience is mistaken for expertise**, leading to shortcuts?
…that **no accountability system** exists within the dealership?
…that **quality control is outsourced to chance**?
…that **fear of rework** keeps flawed installations hidden?
…that **the consequences seem remote**, so risk is ignored?
…that **electrical focus overshadows structural safety**?
…that **suppliers assume dealers know best**, and provide no audit trail?
…that **digital manuals are ignored** in favor of memory or myth?
…that **team turnover** leads to knowledge gaps?
…that **no one measures the air gap** with calibrated tools?
…that **complacency** sets in after a few “seemingly fine” installations?
…that **regulators do not inspect** medical mobility device mounts?
…that **homeowners trust the brand**, not the installer’s skill?
…that **certification is faked** or never obtained?
…that **no one tests under load** before handover?
…that **customer service prioritizes sales over safety checks**?
…that **the manual is seen as a guideline, not a rule**?
…that **no one reports failures**, so patterns go unseen?
…that **warranty terms discourage disclosure** of errors?
…that **installers fear losing contracts** if they demand proper conditions?
…that **floors are uneven**, and leveling is skipped?
…that **adjustable feet are left unadjusted**?
…that **the installer never learned structural load principles**?
…that **there is no checklist used on site**?
…that **peer review is absent in small operations**?
…that **the focus is on “it works” rather than “it’s safe”**?
…that **no one considers long-term metal fatigue**?
…that **vibration over time** is dismissed as normal?
…that **clients don’t know to ask** about floor contact?
…that **photos are not taken** to document compliance?
…that **corporate oversight is minimal** in regional dealerships?
…that **the manual is in English only**, and not fully understood?
…that **no consequences exist for non-compliance**?
…that **insurance doesn’t require certified installation proof**?
…that **dealers assume liability lies elsewhere**?
…that **training is a one-day event**, not ongoing education?
…that **videos replace hands-on mentorship**?
…that **no field audits are conducted** by the manufacturer?
…that **success is measured by speed, not safety**?
…that **engineers design it, but laborers install it—without dialogue**?
…that **no one measures deflection under weight**?
…that **temporary fixes become permanent**?
…that **customers accept “it’s close enough”**?
…that **safety is assumed because the brand is trusted**?

These are not idle questions. They are warnings—echoes of Confucius’ wisdom: *“When you see a man of worth, think of equaling him; when you see one who is unworthy, examine yourself.”*

At **Rob's Worldwide Stairlift Repairs**, we do not turn away from flawed foundations. We **specialize in long-distance remediation** of improper Bruno® SRE installations—diagnosing non-compliance, correcting rail alignment, ensuring **full floor contact**, and restoring factory safety standards—even when original dealers have failed.

Through remote consultation, photo analysis, and step-by-step guidance, we empower homeowners, caregivers, and local technicians to **fix what was done wrong**. We provide calibrated procedures, structural validation, and compliance verification—because safety is not regional, it is universal.

If your Bruno® stairlift rail **does not touch the floor**, if brackets are stressed, or if you suspect installation errors—**do not wait for failure**.

**Text Rob's Worldwide Stairlift Repairs today at (604) 512-9567**
We answer across time zones. We serve across distances.
Safety knows no border. Responsibility has no excuse.

Let integrity be the foundation. Let compliance be the rule.
As Confucius taught: *“The cautious seldom err.”*