Build-A-Bear CEO apologizes

ReutersNewsPublished: July 13, 2018Updated: July 14, 2018
Published: July 13, 2018Updated: July 14, 2018

Build-A-Bear Workshop's chief executive apologized to disappointed customers and offered an extended discount on Friday, a day after its one-day pay-your-age event prompted massive crowds and shortages at some stores. Fred Katayama reports.

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