Career: What is a Customer Success Manager

One of the primary responsibilities of a Customer Success Manager is to ensure customer satisfaction and retention. They proactively monitor customer engagement and usage of the product or service, identifying any potential issues or opportunities for improvement. If a customer is facing challenges, the CSM works with them to address these issues and find solutions.

Collaboration is a key part of a Customer Success Manager's job. They act as the main point of contact between the customer and the company, coordinating with various internal teams such as sales, support, and product development to ensure that customer needs are met. This helps to create a seamless and positive experience for the customer.