What To Do When Your Flight Is Canceled Or Diverted

TravelandLeisurePublished: January 9, 2018
Published: January 9, 2018

Temperatures drop rapidly throughout the East Coast. People still need to be places, but the dropping temperatures mean that travelers have been stranded by their airlines of choice. Some of these people are stranded in airports around the country, while others have found themselves diverted to out of the way airports, miles from their intended destinations.

This brings frustration at least, but did you know that it all can be avoided by knowing these simple tips?

First of all, and perhaps the most important thing to do is be prepared even before you set foot in the plane. Make sure you leave enough time in your itinerary if you need to catch a connecting flight or be at your destination for an important event.

Next, you really need to brush up on your rights as a passenger. This comes down to understanding your “contract of carriage”, meaning what each carrier will or will not do if your flight is canceled, delayed, or diverted, as each and every carrier says something different. One company might book you a hotel stay for the night, while other might do everything they can to rebook your flight to make sure they deliver you to your destination.

We cannot stress enough how crucial it is to remain calm if you do find out that your flight has been cancelled or diverted. Yelling at staff will literally get you nowhere. Instead, start by contacting the people who might be waiting for you at your destination. Then, contact your airline via phone or through their rapid response teams on Twitter and Facebook. Lastly, do not leave your gate, in case agents share crucial information.

Once you do get where you were going in the first place, make sure to contact your airline again to follow up on your experience. Depending on their contract, they may owe you money; but even if they don’t they might reimburse you with travel vouchers just to keep you happy.

In the end, it might not be that bad!

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