PSS Class #4 - August 5, 2022

Today we look at questioning and probing existing customers with long-standing relationships and new prospects. So how do we take the elements of being consultative sellers and put them to use?

Balance Questions with Insights.
Build Knowledge-based trust.
Keep it Conversational and genuine.
Take Ownership of the dialogue.
Let Feedback Guide the Process
Research customer needs and offers relevant findings
Listen intently.